Working with Complaining Students—and Their Parents
Frequently, academic administrators encounter students who appeal grades, lodge academic complaints, ask for exceptions to academic policies, or otherwise voice dissatisfaction with their academic experience. Frequently, their parents or other family members accompany them, advocate for them, or even request meetings. These encounters force administrators to balance student interests with...
The Advantages of an Annual Review of Departmental Data
Many academic departments now engage in annual cycles of assessment of student learning as well as departmental services. Best practices in higher education, reinforced by regional accrediting bodies, among others, dictate that only when departments assess student achievement and departmental initiatives, integrate those assessments meaningfully, and link them to resource...
