Ask any potential student or their parents about their top concerns when choosing a college, and “employability” will likely be on the list. A host of societal factors have combined to make this true: First, the Great Recession of 2008 made families much more concerned about the cost/benefit rationale for higher education, with the hope that the increasingly expensive investment will pay off in greater lifetime earnings. Second, businesses increasingly work with colleges and universities to provide much-needed input on the real-world skills graduates need to demonstrate, while also providing subtle (or not-so-subtle) pressure on institutions to train graduates to be ready to work from day one. Finally, governmental oversight and regulations such as the “gainful employment” rules have turned the spotlight on how effectively institutions are preparing their graduates to find jobs.
Formal reports and general discussions within the academy about department or school productivity focus almost exclusively on the work of the faculty. This accounts for the attention now being paid to the chairs’ evaluations of faculty that target strategies designed to maintain high performance and, in some cases, to drive improvement. While it is difficult to argue that this approach is inappropriate, ask almost any chair how their department would fare without the support provided by their staff, and they will admit that virtually every aspect of the operation would be negatively impacted if they had less talented and motivated staff. Yet, in many departments, staff are not regularly evaluated at a depth comparable to faculty, if at all, and are rarely the recipients of opportunities to enhance and expand their skills.
