In his role as vice president of learning and student success at John Tyler Community College, Bill Fiege faces a wide variety of issues—dealing with student concerns, allocating resources, and managing change.
All issues have the potential for more significant conflict, and one of his goals is to address issues efficiently and effectively to minimize the amount of energy he (and others) must devote to them.
The following are some specific things he does to manage the issues he faces:
On a two-week recruitment trip to China and Japan, I asked our university partners in both countries how they addressed problems of retention. In both cases, my question elicited a blank look. Upon further questioning, I realized that retention is not the same type of challenge we experience at US institutions.
