Leadership

Managing Student Complaints

Knowing how to handle student complaints is an essential skill for department chairs. In an interview with Academic Leader, Patricia Markunas, chair of the Psychology Department at Salem State University, offered advice on minimizing the number of complaints and managing those that do make it to the department chair.

Rob Kelly April 28, 2017 No Comments

Leadership

Transition to Administration: From Autonomy to Hierarchy

Being a successful faculty member is not a predictor of success as an administrator. In addition to the need to develop a new set of skills, the transition from faculty member to administrator requires a different mind-set. And perhaps the most challenging aspect of this transition is the shift from autonomy to the constraints of a hierarchy.

Rob Kelly April 26, 2017 No Comments