One of the most difficult decisions for upper leadership in a university is how to apportion funds for capital improvements and new and ongoing academic programs. Often, the decision comes down to perceptions of what students are looking for in the admission process. However, data about what factors students seek when choosing a college often comes from qualitative reports from the admissions department and perceptions about what leaders expect students and parents to prioritize. For example, many leaders believe that students look for the nicest residence halls, the best meal plans, and easy access to workout facilities when selecting their institution, a perception that might not be true.
“To rebrand, or not to rebrand”—that is the question that many higher-education institutions are asking these days to increase student applications, donors, engaged alumni, governmental funding, and community supporters. Whether it’s a college or the university as a whole, or a specialized program, telling the story through brand promise is becoming an integral part of academic conversations.
A brand is the promise you make to your constituents—students, faculty, alumni, and donors. It’s about who you are, how you deliver your services, and your commitment to your mission. Telling the brand story is more than developing a new website or glossy viewbook. It’s done through a compelling, ever-changing narrative of the impact you’ve made on your constituents’ lives.
