Albert Einstein is credited with the observation that “Not everything that counts can be counted, and not everything that can be counted counts.” Perhaps nowhere is this principle truer than when trying to evaluate the work of faculty members and administrators in higher education. Yet the difficulty of the task rarely stops anyone from trying to count the uncountable and assess the unassessable.
Because circumstances vary among disciplines, departments, and institutions, there is no formula for bringing about change, says Jill Perry, program director of the Carnegie Project on the Education Doctorate at Duquesne University School of Education. However, she has observed that successful change efforts share the following characteristics: Collaborative decision making. Decide
