Consumer Liability 101: Six Areas to Watch, Part II
While state consumer protection laws vary, there are certain defenses to liability that are common enough—and powerful enough—that all schools should be familiar with them. These defenses are (i) preserving and protecting your educational mission; (ii) acting in accordance with regulatory requirements; and (iii) for state schools, preserving and protecting...
Consumer Liability 101: 6 Areas to Watch, Part I
Students considering litigation against colleges and universities have powerful legal tools at their disposal: state consumer protection laws. These laws were designed to empower states and consumers to bring claims against companies that act unfairly or deceptively. Although the requirements of these laws vary from state to state, most allow...
Hallmarks of Excellence in Online Leadership
Online learning has “gone from a wild frontier to a more established professional [undertaking],” says Jay Halfond of Boston University, Senior Fellow of the UPCEA Center for Online Leadership and Strategy and Chair of the National Task Force on the UPCEA Hallmarks of Excellence in Online Leadership. As the field...
The Case of the Unevaluated Online Courses*
The story you are about to hear is true. Only the names have been changed to protect the innocent. This is the city. I work here. I’m a faculty developer. My name is Thursday, Joe Thursday. Explore this case and learn how to effectively evaluate online courses.
Using Motivational Interviewing to Engage Faculty and Facilitate Change
Motivational Interviewing (MI) is a collaborative communication style, developed in the field of clinical psychology, for strengthening an individual’s intrinsic motivation and commitment to change. Within an atmosphere of acceptance, compassion, and empowerment, people’s ambivalence about change is identified and explored by evoking their own reasons to change with respect...
Four Steps to Building Institutional Support for Blended Learning
“Building an effective blended learning culture needs strategic partners across multiple campus constituents and not just faculty. Strong support from higher-up administration coupled with faculty goes a long way towards the acceptance of such alternative learning strategies across campus.” These ideas come from Sunay Palsole, PhD, associate vice provost for...
Considerations for Successfully “Managing Up”
A great deal has been written about department chairs in higher education who deal with a myriad of issues related to the faculty for whom they have leadership responsibility. Such an emphasis is appropriate when one considers that virtually everything our institutions deliver in teaching, scholarship, and service results from...
Academic Leadership at Multicampus Institutions
Although all academic leaders face certain administrative challenges, those who work in a multicampus setting have unique opportunities and problems. The sometimes-difficult balancing act of preserving a single identity throughout the entire institution while also allowing each campus to develop its own distinct personality raises issues that administrators at single-campus...
How to Be More Strategic with Online Program Planning
Although you might know a few faculty members who are adamantly opposed to online education, online programming—the development of individual courses and degree programs—continues to expand. My experience, both at my institution and in my conversations with online administrators across the country, reveals that colleges and universities are beginning to...
The ‘Quiet’ Dean: Rethinking the ‘Extrovert Ideal’ of Leadership
I am sitting quietly in my dean’s office, a serene place I first occupied in 1986, reflecting on a book by Susan Cain, one that I think you all should read, titled Quiet: The Power of Introverts in a World That Can’t Stop Talking. I would much rather communicate to...
